Incident Investigation (ICAM)

EDGE Ltd is an independent company that offers an impartial, independent and confidential investigation service into:

• Human error incidents
• Operating system incidents
• Maintenance system incidents

In the event of an incident, EDGE Ltd associates, accredited as Lead Incident Investigators, are available to undertake an industry endorsed Incident Cause Analysis Method (ICAM) investigation. ICAM is a process that consistently identifies factors to prevent re-occurrence; vitally important to organisation sustainability as well as employee and customer confidence.

Our Lead Incident Investigators, trained in the ICAM method have experience in:

• Systemic investigations
• Understanding human error in the context of organisational systems
• Data gathering methods including witness interviewing
• Data organisation methodologies (timeline and fault tree processes)
• Data analysis using the ICAM model
• Development of corrective and preventative measures
• Practical application of incident investigation tools in case studies

In the event of an incident, and without delay, contact EDGE Ltd to discuss your unique needs, and how our Investigators and ICAM processes can support the recovery of your work flow as soon as possible.